Shipping policy
Shipping Policy
Processing & delivery
- Orders ship Monday–Friday, excluding major holidays
- Order by 11:00 AM EST and your order ships within 24–48 hours; weekend and holiday orders ship the next business day
- We currently ship within the U.S. only, via USPS. We do not ship to U.S. territories, including the U.S. Virgin Islands
- Delivery takes up to 7 business days once shipped — delivery dates are estimates, not guarantees
- One shipping address per order; for multiple addresses, please place separate orders
Shipping rates
- Orders under $25 — $5.95 flat rate
- Orders $25 and over — free shipping
Confirmation & tracking
Your order confirmation email is your receipt. Once your order ships (usually within 24–48 hours), you'll receive a shipping confirmation with a tracking number and carrier link.
Address accuracy
Please double-check your city, state, ZIP, and apartment or unit number — typos or missing details can cause delivery issues. If a package is returned to us, we'll try to reach you for 10 business days; without a response, the order is cancelled and refunded. Billing details must match your card statement exactly, as mismatches can cause payment failures or delays.
Lost, stolen, or damaged packages
Once USPS has your package, it's out of our control, and we can't replace items lost, stolen, or damaged in transit. Please contact your local USPS office first. If you receive a USPS claim number, send it to us at hello@sarjanbeauty.com and we'll help where we can — without a claim number, we're limited to tracking assistance.
Changes & cancellations
Email sarjanbeauty@gmail.com to request a cancellation; weekend and holiday requests are handled the next business day. Once an order has shipped, no cancellations or changes are possible. If your order has already shipped, you can place a new order or return the item once it arrives.